Johnnie A Iuh

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Verified Reviewer
| map-marker Monroe, Georgia

Horrible Service

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I am in the process of fighting for STD right now while I am completely unable to work, although they approved me for FMLA. I keep getting the runaround about maintaining medical records.

I was told they request them via fax, so I sent them the fax number twice. Then I was told that they can't approve me without medical records. So now, I am waiting to find out if they actually request via fax or if it's my responsibility. I have turned in every single sheet of paperwork that they have asked for.

This is not what you do to people who are already suffering from health issues. They are a poor company with unprofessional employees.

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User's recommendation: Stay Away!

Carla N Vkl

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Verified Reviewer
| map-marker Dallas, Texas

Claim number 124003****

I am getting the old run around on this short term disability claim. I have submitted medical documentation and the doctor sends in reports after every visit.

Yet, I had to request a response from the adjuster, Zachary Valencia, otherwise, would not know that the claim being challenged so Lincoln can set the claim to be denied.

I have received two small payments since my claim.

It has been a month since my last payment. Yet, I had to initiate a dialogue to get information.

I know the insurance company does not want to pay the claim that my job offers!!! This practice is ludicrous when there are legitimate claims.

Lincoln financial has a very bad reputation for being deceptive in their practices to avoid paying claims. I will be contacting the insurance oversight agency.

This may not make any difference in Lincoln financials performance or practices but I will feel better!

My job pays for this insurance and it is ludicrous that an employee has to go through this much trouble and subterfuge to process a simple short term disability claim.

I have two fractured knees and a meniscus tear and I am being told my recovery time is taking longer than expected.

I am 66 years old.

my job physical as a teachers assistant at a school.

I have been off work since May 24,24. I have a licensed professional orthopedic surgeon that I see every two weeks and reports are sent to Lincoln via the doctors office.

Theres nothing else I can provide or do!!!

Carla Nance

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User's recommendation: Keep a paper trail

Graziella Opx

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Verified Reviewer

Steals money.

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My employer had a glitch in their system. It kept taking money out and put it in my retirement they took an extra $600 out when I put 0 take out on my check.

I contacted my Hr they admitted it was a glitch and to call Lincoln and ask to get that money back. Lincoln refused and said there was no glitch, and that money was not allowed to come out.

Ive been arguing with them and my employer even confirmed it was a huge glitch that they had to manual fix. Ill be involving my lawyer against them since its fraud and they refuse to give me the money they took without permission

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Cons:
  • Lying
  • Rude
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Please run. Do not use them. If your employer offers retirement from them don’t. Please go with fidelity they don’t steal money!

Anonymous
map-marker Vero Beach, Florida

I was looking online, 1 x. A man showed up at my door, unwanted at my apt which has NO SOLICITING allowed. NOT COOL!!

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An unknown man showed up at my door, in a complex that does not allow soliciting- chatting away, uninvited and AFTER I told him I wasn't interested and Had insurance and that we have our NO SOLICITING policy. He knocked several times after I shut my door. NOT COOL and scary.

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User's recommendation: Go to an agent. Do not go online to search or they'll just show up.

Alishia Cyp

Terrible experience when claiming death benefits

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Nothing will get done without calling them every step of the way. Expecting them to contact you when something is needed is a bad idea.

Even after confirming that everything needed has been submitted, they will say something else is needed when calling to check on the status. They do not check the submitted application. I have asked them to do a bank transfer. After months of correspondence, they sent a check.

When I called them about this, they said, 'I don't know why it was done this way. I'll have it changed and will have the bank transfer on the way. Nothing else needs to be done on your end.' ... I called them again after a month; nothing was in progress.

They are unprofessional, and most of them ooze a bad attitude over the phone.

There were a few people that seemed helpful, but through my months of correspondence, very few gave me that impression. I haven't had experiences dealing with this type of company before, but I can't imagine many being worse.

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Pros:
  • Will pay out if you pester them enough
Cons:
  • Frustration and a lot of time will be consumed

Preferred solution: Apology

User's recommendation: Stay away

Anonymous
map-marker Altamonte Springs, Florida

Pension benefit

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I have read many of your comments and am disgusted that this company is still in business. I have a pension benefit due from retiring from Coca-Cola Bottling Cincinnati.

I have been attempting to collect since January of 2024.

I have sent emails, letters and had many phone calls. I get the same response while on the phone: Your request has be sent to processing.

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User's recommendation: Don’t think I’ll ever see my pension

Charlene P Otx

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Verified Reviewer

Disability

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Currently going on 8 weeks without a dime for disability. For cancer.

I pay biweekly for a service, yet I get nothing. They don't answer emails. If I call to try to get answers, I get a different explanation each time.

They are a fraudulent company and the only thing you are paying for is the ceo's salary. (Millions + millions in bonuses)

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Cons:
  • Business model is fraud

User's recommendation: Do not do business with this company.

Don M Umc

Disbursement Request

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After being on the Customer Service, 'Not me department', merry go round for literally 55 minutes we were never able to speak with a person the could help us. If I could give a rating less than 1 (one) if would do so. NEVER invest with these people.

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Cons:
  • Extremely poor customer service

Preferred solution: Full refund

Kathi W Rhi

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Verified Reviewer

Sleep apnea

I have been working for 48 years of my life and only been on a medical two times. This is thee worst company I have ever had to deal with. The company I work for finally got rid of them..

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User's recommendation: Find another company!

Adalynn Eup

Question

I need a live Representative to speak with about some concerning issues I have with some miscommunication about the policy

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Preferred solution: Na

Anonymous
map-marker Fresno, California

Customer service

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Phone service is not working to identify me .. missed call back and no follow up.

Terms and continuation of my policy is in question.

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Charlene P Wpj

Disability insurance

Lack of payment. They're "still reviewing". I have freakin cancer, they have all the info from my doctor, but it needs "further review".

Way to cause even more stress to an already extremely stressful situation.

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Pros:
  • Nonr
Cons:
  • Do not do their job

User's recommendation: Don't do business with this company

Anonymous
map-marker Milam, Texas

I need to speak to Hannah,shes my case worker

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I need to speak with Hannah,my case worker.She was busy so I had to speak to another representative.

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User's recommendation: Great service. Willing to accommodate you in answering any and all questions.At anytime, and they will call you back if needed. Very polite and they will explain anything that you need them to answer,any questions.

Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Exposed: Types of Insurance Scams and Fails

Mar 7, 2021

In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.

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Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker London, England

I have processed i wrong date of flight

Lincoln Financial Group - I have processed i wrong date of flight
Lincoln Financial Group - I have processed i wrong date of flight - Image 2
Lincoln Financial Group - I have processed i wrong date of flight - Image 3

I was trying to book a flight with you, and I proceed a wrong date, and I already processed my bank details and the payment went through. When I found out that was wrong. I tried to contact you in anyway, but you didnt give me no option to contact you, and there was no way to refund my money and to change my flight date or nothing, and you just cancelled my ticket and the money are in your account so this is fraud , I had a really very bad experience with you, and I will talk to all of my friends and my people not to book anymore with your agency

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User's recommendation: Don’t ever use kiwi , any small mistake they have *** contact number as no one exists they don’t replace ur ticket or change date and never refund the money back,that’s how they did to me i tried to contact them in any website but an possible im very pissed wth they stole from my account 268 £

Anonymous
map-marker Middletown Township, New Jersey

Zero Ethics!!

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I have been on LOA from work (since march 3) trying to be approved now by Lincoln financial, i have had MANY conversations with various representatives from LFG. These representatives have miss quoted me, have filed incorrect information, have left things out of my statements (i have ALL convos recorded) all of this lead to delayS in my approval.

While BEGGING one of their claim handlers to understand the information i was forced to talk about my abusive marriage, my financial troubles, and my abusive mother. All of this to a payment company- when Im on a LOA (clearly documented) for panic, anxiety, ect. Things i should only be speaking to my therapist/specialists about. The reasons i am out on leave are clearly stated in the doctors notes.

But because the SECOND representative didnt not put ALL of what i said in the claim they are trying to deny me again. I tried calling their ethics line, i have tried customer service, i have asked for a corporate number, i have asked and begged this company for help, understanding and compassion (while i am out on a leave for mostly anxiety) and they wont comply.

They wont give you a supervisor when you ask, they are adding extra hurdles to my mental health recovery i do not have the strength to deal with!! How do you get attention on a higher level from this company?!

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User's recommendation: If LFG is involved in anyway with your employer and you have medical needs that could possibly put you out on leave. Work for a different company!!

1 comment
Luiz Kan

Same here! I’ve been out of work for over a month and my claim is still pending, I’ve uploaded multiple documents and the stress from filing a claim with Lincoln Financial has delayed my recovery and to think this is a voluntary deduction for short and long term disability, I am better off saving that money myself for future surgeries, etc. Come open enrollment, I will not re-enroll and take my chances managing it myself.

Embree Gxk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sterling, Virginia

Took 8 years to get payment. They paid minimal interest and issued 1099 with incorrect SSN.

Mostly service. It sucks.

Took 8 years for them to pay a death benefit. They added 30 dollars for interest, then gave me a 1099 Form with incorrect SSN. Called, said they would send a corrected form (Not received). Called after a few weeks and said they would email me.

Asked where the service person was, since I had a hard time understanding them.

(He responded "South Africa"). Pissed giving info to someone on the other side of the world.

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User's recommendation: Recommend you consider another company to deal with.

About

Summary

Lincoln Financial Group is a Fortune 500 company offering a diverse range of financial services and solutions for individuals as well as businesses. It specializes in four core business areas life insurance, annuities, retirement plan services and group protection. The company provides the tools and advice to help individuals take charge of their futures and offers Annuities, Life Insurance, Funding Long-Term Care, Employee Benefits, Retirement Plan and etc. Retirement Plans, Group Insurance, Executive Benefits are provided for businesses. The headquarter of Lincoln Financial Group is located in the Philadelphia region .The number of its employees is 8,000. Lincoln Financial Group is the marketing name for Lincoln National Corporation.

Lincoln Financial Group reviews and complaints

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